TIMELINES
Our semi-custom suites take about an average of 5-6 weeks to complete. Please note that this timeframe depends on the types of embellishments, added services and total quantities ordered. It does NOT include shipping time or any assembly on the clients end. Any orders placed that did NOT read these timelines, are still subject to the same cancellation policies below. Please allow yourself extra time to get them ordered!
PROCESS
Once 100% payment is made through the website, a custom form will be sent to the client to collect the information (one for the details that go on the piece selected, and one to collect addresses in our template if applicable) Please allow at least 2-3 business days for this process as we are closed on the weekends and all major US holidays. If orders are placed after 4PM PST on any given day, the processing will happen the following business day. If orders are placed after 4PM PST on Friday, the processing of the order will begin on Monday as day 1.
Once the client receives the form to collect information, they have 5 business days to submit it back to us. If the client takes longer then 5 business days, delays in the entire process are likely. We will not begin design until the form is submitted back to us. Failure to include information (missing addresses, missing information for the details card), will also delay the process. If you have questions about the form, please email us to clarify before submitting.
DESIGN AND EDITING
Please note that the design of each suite was set up to have information displayed a particular way so there are limitations to requesting changes, especially on the invitations. We will review each change request, but ultimately it is up to the designers discretion. We encourage you to look through each template and decide which wording structure fits your needs best before placing your order. If you need help selecting the suite design, please email us before placing an order. All guest addresses MUST be set up in the exact format the template specifies, otherwise we will ask you to reformat. Names must be written exactly how you would like them to be printed (ie. Mr. and Mrs. versus John and Jane Doe). There will be instructions in the form itself, but if you have any questions, please email us before submitting.
We allow TWO rounds of free changes; which include items like spelling, grammar, edits to dates/names. Each additional round will be subject to a $25 edit fee. Changes not permitted: changing fonts, layout or general design including custom artwork such as venue illustrations and envelope liners.
PAPER, PRINTING AND MATERIALS
Design and Printing: Please keep in mind that colors seen on screen will vary on every computer monitor. If you have any hesitations on color selection during the design process, please be sure to communicate that with our studio and/or order a sample pack. Please note that CMYK (digital) printing can range depending on the printer and print vendor. Colors seen on monitors also may differ from computer to physical print products. So while we strive to always achieve exact ink and paper matches, there can be slight variances between products.
Materials: If a particular paper color is out of stock once we are ready for ordering, we will replace it with something as close as possible to the original color. In cases where almost identical matches can be substituted, Robinson Creative House reserves the right to make a replacement decision without the consent of the client(s). In the case that ALL paper colors in the original requested color shade/family is out of stock we, will communicate with the client(s) to decide on a replacement.
Quality: We take great pride in the quality of our all products leaving our studio! Every piece of stationery that arrives from an outside vendor is counted and inspected for blemishes. If anything is not at the standard of our design team, we will reprint the stationery pieces free of charge.
RECEIVING YOUR ORDER & SHIPPING
Once we receive your items back from our print partners, we will inspect to ensure all the quantities are there, and we will package up/assemble one suite for you. Instructions on how to assemble the rest of the suites will be included in the package. Please read the guide, as it contains important information about assembly, postage rates, and mailing! We will communicate with you once your package is in transit by sending a USPS tracking number. We ship all of our packages with standard ground shipping with insurance. Robinson Creative House is not liable for any delayed, missing, damaged or stolen items.
COPYRIGHT
The designer owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. If the client fails to abide by these laws, legal action can and will be taken.
Copyright protects all the design elements of the collection - such as font sources, vendor connections, wholesaler names, monograms, design details and more. Robinson Creative House will not share any design information of the purchased work(s) unless a personal licensing fee is paid and a print release is signed. Our personal licensing contracts only include vector outlined artwork assets at this time, which means we do not share font sources, paper color names, or sources to reproduce without our approval.
Client may only ship, display, and enjoy the work(s) the designer created. The client may not under any circumstances alter, repurpose, reprint, market or sell all or part of these work(s). For example, client may not hire designer to create wedding invitation suites and then use any of the artwork from the suite on additional items or stationery, such as menus, sandwich boards, guest charts, or other work(s).
*We HIGLY encourage any client that is interested in using any part of our designed work/elements to PLEASE reach out beforehand so we can appropriately assess an appropriate licensing fee. If the client fails to abide by these laws, legal action can and will be taken.
REFUNDS AND/OR CANCELLATIONS
Refunds and cancellation are based upon how much work is completed. Unlike our fully custom suites, we don’t split the deposit and printing fees up front so it is at the designers discretion on how much work was completed. Please see the list below for our cancellation and refund policy. If you have any questions during this process, please email us! We will try to accommodate each client as best we can but please understand we are a small business and everything we do is to create a better experience for our customers. We are reasonable people, please be kind!
100% refund
If you cancel the order before you receive the worksheet for the wording details (aka, no design work has been completed), we can offer 100% refund. A cancellation order request has to be communicated immediately and done before a worksheet is submitted. If you submit the worksheet and then cancel after design work has started, it is up to the designer how much can be refunded.
50% refund
If you have decided to cancel the order once the design work has been completed and approved, only 50% of the final invoice total will be refunded. Basically, we will not charge you for the printing, materials and shipping fees associated with the order.
0% refund
If you decide to cancel (or change) the order once it has been sent to print, we cannot offer a refund. This includes all fees due at the time of the order. Due to the custom nature of the order once it has been changed to fit your details, we cannot resell/use the item and therefore no refund will be issued.
If there was an error with spelling, grammar, size, color, etc. with the order, the redesign, reprint and shipping will be to the cost of the Client and not Robinson Creative House.
