Navigate

we're so glad you're here!

We have designed eight beautifully detailed and completely customizable suites to fit your wedding. Browse through the collections and individual pieces and let us know if something catches your eye.

Keep in mind that every single one of our suites can be altered and added too. Want to add an illustration of your venue?  Great! Want to add a custom wax seal to your Save the Date? We’re on it. Want to completely overhaul the color palette with a custom color set to match your wedding?  We can do that too. 

show me the customization!

how it works

Select your starting suite

Browse the collections and pick the one that fits your wedding's aesthetic the best. Add the desired pieces and quantities to your cart. Now let's make it bespoke.

Customize it

Visit the Embellishments Shop and add on all your custom elements. Want a color change? Starting at $150 we can completely customize the color of your chosen pieces to match your wedding palette.

We design it

After we receive your order we'll send over a questionnaire to gather all important information to get started. You'll receive a digital proof within 2 business days once completing the form.

We print,
you assemble 

Once the proof is approved, we'll order your pieces and send you tracking information as soon as it's on it's way to you. Invite your friends over and assemble your beautiful wedding suite!

Have more questions? Check out our FAQ section designed to answer just about everything....

shop all suites

Color change

Want to take your semi custom suite to the next level? Shop the full collection of add-on embellishments and services by clicking below. This includes custom wax seals, envelope liners, color consultations, venue illustrations and more. 

Shop à la carte
embellishments

Shop now

Semi-Custom Design Questions

Can I change the color of the pieces/suites?

Do I get to see the design before i order it?

Design begins once the payment is made in full and the questionnaires are filled out. We will send you a digital mock-up of the complete design before ordering any prints. Unfortunately, we cannot order a printed samples of your design. If you are really curious about seeing swatches, we can set up a consultation for a fee to review/go over color palettes and design. Email us at hello@robinsoncreativehouse.com

Do I get the digital files afterward?

No. All of our work is copyrighted and remains with Robinson Creative House. This also means we do not release print files so that you can print on your own. 

Can I add embellishments to my order?

Absolutely! We have designed our suites to include some matching embellishments, as well as a full a la carte shop that includes wax seals, liners, addressing services and more. If you wish something not listed,  please let us know and we can arrange a consultation (email us at hello@robinsoncreativehouse.com).

How long does it take to get my pieces/suites?

Please allow about 7-10 days total to complete the final digital proofs of your order and another 3-4 weeks for the entire ordering process. We are a small shop and while we try to accommodate all deadlines, we cannot offer a rush design service, but can always upgrade your shipping from standard to priority/overnight. See below for our recommended timeline.

How far in advance should I order my wedding pieces?

We recommend starting the semi-custom ordering process at least 4-6 weeks BEFORE you would like them IN HAND. This usually means about 3 months before the wedding if not sooner. Our “ideal” sending structure is below:
 • Wedding Day: March 1
 • Reply Card “reply by” date: One month before wedding date (February 1)
 • Sending of suites to guests: 8 weeks/2 months before wedding date (January 1)
 • Ordering Semi-Custom Suites: No later than December 1st
*For international weddings where a majority of your guest list is traveling abroad, we recommend sending them at least 4 months before the wedding so there is ample time to make arrangements. 

Can I add inserts/additional cards to my suite?

Yes! Although this is a semi-custom collection, we do understand that the details are what make these suites stand out. If you’d like to incorporate an additional card or design (a map, venue illustration) or printed element or embellishment (envelope liner or wax seal) please email us and we will be happy to add that to your order!

Once an order is placed, you will receive a worksheet to collect all the necessary information within 2 business days (unless the shop is closed which will be posted on the website). After the worksheet is complete and submitted a digital draft will be sent for approval within 7 business days. Upon final artwork approval we will send them to print and order any extra embellishments. 

How many should I order? 

We often recommend ordering at least 10 extra of EACH item. This allows you to have a few on hand just in case one does not get delivered, or something gets lost in the mail (please see our shipping policies). This also allows you to have a copy as a keepsake or one suite for your photographer. Trust us, you want extras!

What if I didn’t order enough, can I order more?

If you need more of an item, please let us know ASAP. If we can catch it before we print, we will gladly add more and invoice you the added cost. If you need more after we have already shipped the package, a new set up fee will be charged and additional copies will be ordered as well as a secondary shipping fee.

Do you provide assembly? 

Yes and no. On a few of our suites where a more specialized technique is involved, we offer assembly (it will be noted on the product that features this!). We also include an assembly guide on how to complete each step, so grab a couple friends, gather around the coffee table and start your assembly line!

Do you provide postage?

Since our orders are from all over the world, we cannot provide postage. However, there is an entire section dedicated to postage in our guide that will come with your order. We highly recommend visiting your local post office to weigh your suite to make sure you have the correct amount of postage. 
*Please note we are NOT liable for any mishaps with the mailings, including incorrect postage amounts, damaged or not-delivered mail. 

Can I cancel or get a refund for my Semi-Custom order?

Yes and no. Please see our full Terms and Conditions, but here are the cliff notes:
90% refund
If you cancel the order before you receive the worksheet for the wording details (aka, no design work has been completed), we can offer a 90% refund of the total of the invoice. 

75% refund
If you decide to cancel the order after you complete the worksheet and send it back to us (and we have confirmed work will start), we can offer a 75% refund. The 25% of the fee will cover the administrative work we have already started by getting you into our system and sending/collecting information. 

50% refund
If you have decided to cancel the order once the design work has been completed, only 50% of the final invoice total will be refunded. Basically, we will not charge you for the printing, materials and shipping fees associated with the order. 

0% refund
If you decide to cancel (or change) the order once it has been sent to print, we cannot offer a refund. This includes all fees due at the time of the order. Due to the custom nature of the order once it has been changed to fit your details, we cannot resell/use the item and therefore no refund will be issued. 

If there was an error with spelling, grammar, size, color, etc. with the order, the redesign, reprint and shipping will be to the cost of the Client and not Robinson Creative House. 

If you have any questions during this process, please email us! We will try to accommodate each client as best we can but please understand we are a small business. 

Shipping Questions

What shipping method do you use?

We ship all our packages with USPS ground shipping. For international packages, additional custom fees may apply and will be the responsibility of the client. Please note the international orders will require a longer shipping time.

Can I rush ship my order?

Once we receive the printed goods, we can absolutely upgrade from ground shipping to priority 2-day or overnight. Please inquire and we can quote the package as rates may change based on destination and weight. 

Can I track my order once you ship it?

Yes! We will be sending you a tracking number once the item(s) leave our office. Any delays in shipping once we have dropped it off at the post office are out of our hands (please see our shipping policies). 

What happens if my order doesn’t show up or is damaged upon delivery?

While we try everything in our power to not let this happen, once orders leave our hands, it’s out of our control. We do not insure our packages as standard practice, so if you’d like to add insurance, please inquire/let us know before we ship the item. 

Robinson Creative House is not liable for any lost, stolen, delayed or damaged packages. 

We've tried to include everything, but we know sometimes it can be overwhelming. If you have a question regarding any part of the process, please send us an email at hello@robinsoncreativehouse.com and we will be sure to get back to you or read the full Terms and Conditions here.

still have questions?